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For more than 55 years, Pepper, Johnstone & Company has been trusted with insuring families and businesses. We partner with 60+ insurance companies so that you can consider options that provide the most appropriate protection.

An elimination period is the amount of time a policyholder must wait before long-term care insurance benefits begin. Depending on the policy, the elimination period can range from zero to 90 days. A policy with a zero-day elimination period may begin benefits without a waiting period once the qualifying conditions are met, while longer elimination periods require the policyholder to wait before receiving covered benefits.

Inflation protection is a policy feature designed to help long-term care benefits keep pace with rising costs over time. Some policies can increase benefit amounts by 5 percent annually. This can help maintain the purchasing power of the policy's benefits as the cost of long-term care services changes over the years.

Traditional long term care insurance policies generally follow a use it or lose it structure. If benefits are eventually needed, the policyholder or family may need to file a claim based on the policy’s terms. This means benefits are intended to be used for qualifying long-term care needs covered by the policy. If the policyholder never requires covered long-term care services, the policy may not provide a return of unused benefits under this type of structure.

Yes, long-term care insurance is designed to provide benefits when a policyholder meets the policy requirements for covered long-term care. The coverage can help seniors address qualifying care needs over an extended period, depending on the policy's benefit limits, eligibility requirements, and other provisions.

Inflation protection can increase the amount of available benefits over time to help account for increases in long-term care expenses. For example, a policy with a 5 percent annual inflation protection feature can increase its benefit amount each year according to the policy terms. This feature is particularly relevant when coverage may not be needed until many years after the policy begins.

The appropriate coverage depends on factors such as the level of benefits needed, elimination period, inflation protection, benefit duration, policy features, and gender-related pricing differences. Reviewing these provisions can help you understand how the policy would respond if you eventually require long-term care. You can also request a quote to compare available coverage options based on your individual needs, and our office is committed to helping you compare options and create a plan that fits your needs.

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We recently switched our home and auto policies to Pepper, Johnstone & Co and have had a great experience. Their entire team is not only knowledgeable but down to earth and willing to share their time, tips and creative ideas. They’ve helped us to achieve to comprehensive protection at the lowest possible cost. I would recommend Pepper, Johnstone and Co to anyone.

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Teresa H.
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I am always pleased with the gracious and prompt responses to my insurance inquiries, to my specific insurance needs regarding several policies with Pepper, Johnstone & Company. The staff, especially Lauren Hart, makes every effort to take care of my insurance needs, addressing many concerns. I could not be more pleased and feel more secure knowing these folks are taking care of business for me and in my best interest.

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Jeremiah H.
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Pepper Johnstone has handled my personal and business insurance needs for years. They do good work and their staff is amazing! They are independent agents so they have access to several different lines of insurance to meet the needs of their clients. I highly recommend them.

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Janet F.
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This is a great company to work with! Casandra did an excellent job making sure my claim was completed in a timely manner. Julie is always there to help me any time I need to make changes to my insurance needs. The staff is always professional to work with. I trust Pepper, Johnstone & Company with all my insurance needs and have for many years.

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Russ L.
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I started a company in January 2019 & the team at Pepper Johnstone helped me from the beginning. We serve mid-cap to large public companies in Alabama, Colorado and Texas. And, Bryan has been critical in helping us meet and maintain the required commercial insurance policies and coverage levels. Key reasons that I've been so pleased primarily include their high level of technical competence and timely responsiveness on new or changing insurance coverage requests. They do a great job & I can highly recommend them.

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Sharon K.
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I have dealt with Pepper Johnstone and company in the past and have always had a good experience. This past week I needed a policy, I called Julie and she efficiently, and promptly quoted and bound coverage on the property. I would highly recommend Pepper Johnstone.

— Sharon K.